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Shipping & Returns

Shipping Policy

Domestic Shipping

Shipment processing time

All orders are processed within 7–10 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

 

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

*Free shipping on orders of $100 or more.

Overnight delivery is only available for orders with delivery addresses within the continental United States.

Shipment to P.O. boxes or APO/FPO addresses

Trū Alkemè ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Trū Alkemè is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

Trū Alkemè is not liable for any products damaged or lost during shipping. If you

received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

                                                                       International Shipping

We currently do not ship outside the continental US.

Return & Exchange Policy

Thank you for shopping at Trū Alemè! We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. Your item must be unused and in the same condition that you received it.

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